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Undeliverable and Redirected Mail Regulations (C.R.C., c. 1298)

Regulations are current to 2020-10-05 and last amended on 2010-12-03. Previous Versions

Handling Procedure for Domestic Undeliverable Mail (continued)

 Where undeliverable mail, opened pursuant to section 11, does not contain sufficient information to permit the mail to be returned to the sender or forwarded to the addressee, it shall be handled as follows:

  • (a) mail with no obvious value shall be destroyed;

  • (b) where the mail contains cash, the cash shall be deposited to the credit of the Canada Post Corporation;

  • (c) subject to paragraph (d), where the mail contains merchandise, the merchandise shall be sold or otherwise disposed of in a manner approved by the Canada Post Corporation and the proceeds of such disposition shall be deposited to the credit of the Canada Post Corporation; and

  • (d) where the disposition of merchandise in accordance with paragraph (c) would be contrary to any law of Canada or of any province or where, in the opinion of the Canada Post Corporation, the merchandise is dangerous or is of an immoral or indecent character, the merchandise shall be disposed of in a manner approved by the Canada Post Corporation.

  • SOR/81-841, s. 1
  • SOR/82-347, s. 1

Detained Domestic Undeliverable Mail

 Mail posted in Canada, detained by the Minister under paragraph 47(3)(a) of the Canada Post Corporation Act and declared to be undeliverable mail under paragraph 47(3)(b) or deemed to be undeliverable mail under subsection 47(4) of that Act shall be handled as follows:

  • (a) mail

    • (i) with no obvious value,

    • (ii) that contravenes any provision of the Criminal Code or other law of Canada, and

    • (iii) that by order of the Minister may not be returned to the sender

    shall be destroyed; and

  • (b) mail, other than that referred to in paragraph (a), shall be handled pursuant to sections 10 to 13.

  • SOR/81-841, s. 2
  • SOR/98-558, s. 4

International Undeliverable Mail

  •  (1) Undeliverable mail posted elsewhere than in Canada shall be dealt with as follows:

    • (a) where the mail was posted in Australia, Great Britain (including Northern Ireland), the Republic of Ireland, Mexico or the United States with postage thereon paid at the current rate of postage for letters in that country and where the mail bears a return address, with or without a request for return, the mail shall be returned directly to the sender;

    • (b) subject to subsection (1.1), where the mail was posted in a country other than a country mentioned in paragraph (a) with postage thereon paid at the current rate of postage for letters in that country, whether or not the mail bears a return address or request for return, the mail shall be returned to an office of exchange of the country of origin; and

    • (c) mail on which the postage has not been paid at the current rate of postage for letters in the country of origin shall be sent to the appropriate regional undeliverable mail office and handled in accordance with subsections (2) and (3) except that mail referred to in those subsections that is posted in the United States shall be returned to the sender.

  • (1.1) Postcards that do not bear a return address and are posted in countries other than those referred to in paragraph (1)(a) shall be destroyed.

  • (2) A regional undeliverable mail office shall return

    • (a) undeliverable mail that consists of printed papers and that is registered or bears a request for return, and

    • (b) mail that consists of small packets, literature for the blind or books whether registered or unregistered,

    to the country of origin of the mail.

  • (3) A regional undeliverable mail office shall destroy mail that

    • (a) is not registered;

    • (b) consists of undeliverable printed papers posted elsewhere than in Canada; and

    • (c) does not bear a request for return.

  • SOR/82-29, s. 4
  • SOR/83-623, s. 1

Undeliverable International Parcels

 Undeliverable mail that consists of parcels posted elsewhere than in Canada and that does not bear a request for abandonment shall be sent to the appropriate exchange office for return to the country of origin.

Newspapers and Periodicals

[SOR/91-183, s. 3]
  •  (1) Where a subscriber to a newspaper or periodical has moved from the place to which the newspaper or periodical is addressed and

    • (a) has not filed with the Corporation a request to redirect mail form, or

    • (b) has filed the request referred to in paragraph (a) with the Corporation but the redirection period specified in the request has expired,

    the Corporation may treat the newspaper or periodical as undeliverable mail.

  • (2) Where a subscriber referred to in subsection (1) files with the Corporation a request to redirect mail form, the Corporation may notify the publisher of the newspaper or periodical that the address of the subscriber has changed.

  • (3) The notification referred to in subsection (2) shall be in the form set out in Schedule III.

  • SOR/85-560, s. 1
  • SOR/87-165, s. 4(F)
  • SOR/90-16, s. 5
  • SOR/91-183, s. 4
  • SOR/96-212, s. 1

Detained International Undeliverable Mail

 Mail posted elsewhere than in Canada, detained by the Minister under paragraph 47(3)(a) of the Canada Post Corporation Act and declared to be undeliverable mail under paragraph 47(3)(b) or deemed to be undeliverable mail under subsection 47(4) of that Act shall be handled as follows:

  • (a) mail

    • (i) with no obvious value,

    • (ii) that contravenes any provision of the Criminal Code or other law of Canada, and

    • (iii) that by order of the Minister may not be returned to the sender

    shall be destroyed; and

  • (b) mail, other than that referred to in paragraph (a), shall be handled as set out in sections 15 and 16.

  • SOR/81-841, s. 3
  • SOR/85-560, s. 2
  • SOR/98-558, s. 5

Non-mailable Matter

 Notwithstanding anything in these Regulations, undeliverable mail that is found to be non-mailable matter pursuant to the Non-mailable Matter Regulations shall be dealt with in accordance with those Regulations.

  • SOR/90-16, s. 6

Detention Period

 The Canada Post Corporation may detain mail for a period not exceeding 30 days where, in its opinion, the detention of such mail is in the interest of the sender or of the addressee.

  • SOR/81-841, s. 4
 
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