Accessible Transportation Planning and Reporting Regulations (SOR/2021-243)

Marginal note:Alternate formats

• 10 (1) A person may make a request that a regulated transport entity make the description of its feedback process available to them in print, large print, braille or audio format, or in an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities.

• Marginal note:Form and manner of request

  (2) The person may make the request through any means by which the regulated transport entity communicates with the public, including by mail, telephone or electronic means.

• Marginal note:Response time

  (3) The regulated transport entity must make the description of its feedback process available to the person in the requested format as soon as feasible after the request is received, but at the latest,

  • (a) in the case of a request for a description in braille or an audio format, on the 45th day after the day on which the request is received; and

  • (b) in the case of a request for a description in any other format,

    • (i) for Class 1 and Class 2 regulated entities, on the 15th day after the day on which the request is received, and

    • (ii) for Class 3 regulated entities, on the 20th day after the day on which the request is received.

Marginal note:Notice to Agency

11 A regulated transport entity must, by electronic means, notify the Agency of the publication of the description of its feedback process or of an updated description of its feedback process within 48 hours of publication and include in the notice a hyperlink to the URL of the description or updated description or the addresses of the publicly accessible business locations where a print copy of the description or updated description is available.

Progress Reports

Marginal note:Form

• 12 (1) A regulated transport entity must include the following headings in its progress report:

  • (a) “General”;

  • (b) a heading in respect of each element referred to in subsections 60(1) and 62(5) of the Act; and

  • (c) “Consultations”.

• Marginal note:“General” heading

  (2) The information that is included under the heading “General” must include

  • (a) the name of the person designated to receive feedback on behalf of the entity or the position whose incumbent is designated to do so; and

  • (b) the means by which the public can provide feedback and request an alternate format of the accessibility plan, an alternate format of the description of the feedback process or an alternate format of the progress report, including a mailing address, telephone number and email address.

• Marginal note:“Consultations” heading

  (3) The information that is included under the heading “Consultations” must be drafted in accordance with subsection 62(4) of the Act.

Marginal note:Publication of progress reports

• 13 (1) Subject to subsection (2), a regulated transport entity must electronically publish its most recent progress report in clear, simple and concise language

  • (a) on the main digital platform that the entity owns, operates or controls and that it uses to communicate information to the public;

  • (b) in a manner that makes the progress report accessible on the digital platform either directly on the homepage or home screen or by way of a hyperlink from that homepage or home screen; and

  • (c) in a format that meets the requirements of Level AA conformance that are set out in the WCAG.

• Marginal note:No public digital platform

  (2) If the regulated transport entity does not use a digital platform to communicate information to the public, it must publish a print copy of its most recent progress report in clear, simple and concise language and display it in a conspicuous location in the main reception area of each of its publicly accessible business locations.

Marginal note:Time limit for publication — Class 1

• 14 (1) A Class 1 regulated transport entity must publish a progress report, no later than the anniversary of the day fixed under section 3 in respect of that entity, in each calendar year in which it is not required to publish an accessibility plan.

• Marginal note:Time limit for publication — Class 2 or Class 3

  (2) A Class 2 or Class 3 regulated transport entity must publish a progress report by June 1 in each calendar year in which it is not required to publish an accessibility plan.

Marginal note:Notice to Agency

15 A regulated transport entity must, by electronic means, notify the Agency of the publication of its progress report within 48 hours of publication and include in the notice a hyperlink to the URL of the progress report or the addresses of the publicly accessible business locations where a print copy of the progress report is available.

Marginal note:Alternate formats

• 16 (1) A person may make a request that a regulated transport entity make its progress report available to them in print, large print, braille or audio format, or in an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities.

• Marginal note:Form and manner of request

  (2) The person may make the request through any means by which the regulated transport entity communicates with the public, including by mail, telephone or electronic means.

• Marginal note:Response time

  (3) The regulated transport entity must make its progress report available to the person in the requested format as soon as feasible after the request is received, but at the latest,

  • (a) in the case of a request for a progress report in braille or audio format, on the 45th day after the day on which the request is received; and

  • (b) in the case of a request for a progress report in any other format,

    • (i) for Class 1 and Class 2 regulated entities, on the 15th day after the day on which the request is received, and

    • (ii) for Class 3 regulated entities, on the 20th day after the day on which the request is received.

Coming into Force

Marginal note:Registration

17 These Regulations come into force on the day on which they are registered.