Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations (SOR/2021-160)

Marginal note:Alternative formats

• 27 (1) A person may make a request that a regulated telecommunications entity make the description of its feedback process available to them in print, large print, braille, audio format, electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities, or any other format that the person and the entity agree upon and for which there is proof of the agreement.

• Marginal note:Form and manner of request

  (2) The request must be made

  • (a) by calling the main telephone number that the entity uses to communicate with the public or, if any, the telephone number designated by the entity for the receipt of requests;

  • (b) by sending an email to the main email address that the entity uses to communicate with the public or, if any, the email address designated by the entity for the receipt of requests;

  • (c) by completing the online form, if any, that is available on the main digital platform that the entity owns, operates or controls and that it uses to communicate information to the public; or

  • (d) by any other means that is designated by the entity for the receipt of requests.

• Marginal note:Response time

  (3) The regulated telecommunications entity must make the description of its feedback process available to the person in the requested format as soon as feasible after the request is received but, at the latest,

  • (a) in the case of a request for a description in braille or an audio format, on the 45th day after the day on which the request is received; and

  • (b) in the case of a request for a description in any other format,

    • (i) for Class T1 and T2 regulated entities, on the 15th day after the day on which the request is received, and

    • (ii) for Class T3 regulated entities, on the 20th day after the day on which the request is received.

Marginal note:Notice to Commission

28 A regulated telecommunications entity must, by electronic means, notify the Commission of the publication of the description of its feedback process or the publication of an updated description of its feedback process within 48 hours of publication and include in the notice a hyperlink to the URL of the description or updated description.

Progress Report

Marginal note:Form

29 A regulated telecommunications entity must include a header in its progress report for each element set out in subsections 51(1) and 53(4) and (5) of the Act.

Marginal note:Publication of progress report

30 A regulated telecommunications entity must, for the purposes of subsection 53(1) of the Act, electronically publish its most recent progress report in clear, simple and concise language

• (a) on the main digital platform that the entity owns, operates or controls and that it uses to communicate information to the public;

• (b) in a conspicuous manner that makes the progress report accessible on the digital platform either directly on the homepage or by way of a hyperlink on that homepage; and

• (c) in a format that meets the requirements of Level AA conformance that are set out in the WCAG.

Marginal note:Alternative formats

• 31 (1) A person may make a request that a regulated telecommunications entity make its progress report available to them in print, large print, braille, audio format, electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities, or any other format that the person and the entity agree upon and for which there is proof of the agreement.

• Marginal note:Form and manner of request

  (2) The request must be made

  • (a) by calling the main telephone number that the entity uses to communicate with the public or, if any, the telephone number designated by the entity for the receipt of requests;

  • (b) by sending an email to the main email address that the entity uses to communicate with the public or, if any, the email address designated by the entity for the receipt of requests;

  • (c) by completing the online form, if any, that is available on the main digital platform that the entity owns, operates or controls and that it uses to communicate information to the public; or

  • (d) by any other means that is designated by the entity for the receipt of requests.

• Marginal note:Response time

  (3) The regulated telecommunications entity must make its progress report available to the person in the requested format as soon as feasible after the request is received but, at the latest,

  • (a) in the case of a request for a progress report in braille or an audio format, on the 45th day after the day on which the request is received; and

  • (b) in the case of a request for a progress report in any other format,

    • (i) for Class T1 and T2 regulated entities, on the 15th day after the day on which the request is received, and

    • (ii) for Class T3 regulated entities, on the 20th day after the day on which the request is received.

Marginal note:Time limit for publication

32 A regulated telecommunications entity must publish a progress report by June 1 in each year in which it is not required to publish an accessibility plan.

Marginal note:Notice to Commission

33 A regulated telecommunications entity must, by electronic means, notify the Commission of the publication of its progress report within 48 hours of publication and include in the notice a hyperlink to the URL of the report.

Coming into Force

Marginal note:Registration

34 These Regulations come into force on the day on which they are registered.