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Accessible Transportation for Persons with Disabilities Regulations (SOR/2019-244)

Regulations are current to 2024-05-28 and last amended on 2022-06-25. Previous Versions

PART 4Requirements Applicable to Terminal Operators (continued)

DIVISION 2Technical Requirements (continued)

Marginal note:Maintenance

  •  (1) A terminal or any related facility that is subject to any requirement under this Division — including a shuttle bus or a light-rail train that operates between any facilities of a terminal — must be in good working order and properly maintained.

  • Marginal note:Repairs

    (2) If any facilities that are referred to in subsection (1), including any amenities or equipment used in those facilities, are not in good working order, they must be repaired as soon as possible and, until they are repaired, measures must be taken that will result in a substantially equivalent or greater level of accessibility for persons with disabilities.

PART 5Requirements Applicable to CATSA and CBSA

Security Screening

Marginal note:Services to assist persons with disabilities

 During the security screening process, CATSA must, on the request of a person with a disability, provide the following services without delay:

  • (a) expediting the security screening process by directing the person, and any support person travelling with them, to the front of a line or to any other line that is intended to expedite the security screening process;

  • (b) permitting a representative of an air carrier or an individual with a security pass issued by an air carrier or the airport to accompany the person through the security screening checkpoint;

  • (c) assisting the person with proceeding through the steps of the security screening process, including by providing verbal or visual cues or additional instructions; and

  • (d) assisting the person with the placement of carry-on baggage and personal items on a screening belt and with their retrieval.

Marginal note:Assistive device, support person or service dog

  •  (1) CATSA must, when screening a person with a disability who uses an assistive device or who is travelling with a support person or a service dog, make every reasonable effort to carry out the screening simultaneously with the screening of the person’s assistive device, support person or service dog, as the case may be.

  • Marginal note:Separate screening of assistive device

    (2) If CATSA removes an assistive device from a person with a disability for a separate screening, CATSA must return the assistive device to the person without delay after it has been screened.

  • Marginal note:Separate screening of mobility aid

    (3) If CATSA removes an assistive device that is a mobility aid from a person with a disability for a separate screening, CATSA must offer a chair to the person while the mobility aid is being screened.

Border Clearance

Marginal note:Services to assist persons with disabilities

 During the border clearance process, the CBSA must, on the request of a person with a disability, provide the following services without delay:

  • (a) expediting the border clearance process by directing the person, and any support person travelling with them, to the front of the line or to any other line that is intended to expedite the border clearance process;

  • (b) assisting the person with proceeding through the steps of the border clearance process, including by providing verbal or visual cues or additional instructions;

  • (c) assisting the person to complete a declaration card or by collecting a verbal declaration; and

  • (d) assisting the person with the placement of personal items on a counter for inspection and with their retrieval, if the person must undergo more extensive clearance.

Signage

Marginal note:Requirements

  •  (1) In any areas of a terminal that are used for the purposes of security screening or border clearance of passengers, CATSA and the CBSA must, with respect to any signage that is under their respective control, ensure that the signage

    • (a) is located at strategic points throughout those areas, such as close to washrooms and exits;

    • (b) is positioned to avoid shadow areas and glare and have a glare-free surface;

    • (c) is colour-contrasted with its background; and

    • (d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

  • Marginal note:Electronic signage

    (2) CATSA and the CBSA must ensure that electronic signage

    • (a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

    • (b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

PART 6[Repealed, SOR/2019-244, s. 239]

 [Repealed, SOR/2019-244, s. 239]

 [Repealed, SOR/2019-244, s. 239]

PART 7Amendments to these Regulations, Consequential Amendments and Coming into Force

Amendments to these Regulations

 [Amendments]

 [Amendments]

 [Amendments]

Consequential Amendments

Air Transportation Regulations

 [Amendments]

Personnel Training for the Assistance of Persons with Disabilities Regulations

 [Amendments]

Coming into Force

Marginal note:One year after registration

  •  (1) Subject to subsections (2) to (4), these Regulations come into force on the first anniversary of the day on which they are registered.

  • Marginal note:Two years after registration

    (2) Sections 72, 73, 97, 98, 143, 144, and 225 and subsection 227(4) come into force on the second anniversary of the day on which these Regulations are registered.

  • Marginal note:Three years after registration

    (3) Sections 11, 69, 70, 92 to 95, 140, 141, 188, 189, 190, 191, 223 and 224 come into force on the third anniversary of the day on which these Regulations are registered.

  • Marginal note:Accessible Canada Act

    Footnote *(4) If Bill C-81, introduced in the 1st session of the 42nd Parliament and entitled the Accessible Canada Act, receives royal assent, then sections 238 to 240 of these Regulations come into force on the day on which section 169 of that Act comes into force.

 

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