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Complaint Information (Retail Associations) Regulations (SOR/2001-374)

Regulations are current to 2024-06-19 and last amended on 2009-02-12. Previous Versions

Complaint Information (Retail Associations) Regulations



Registration 2001-10-04

Complaint Information (Retail Associations) Regulations

P.C. 2001-1745  2001-10-04

Her Excellency the Governor General in Council, on the recommendation of the Minister of Finance, pursuant to section 463Footnote a of the Cooperative Credit Associations ActFootnote b, hereby makes the annexed Complaint Information (Retail Associations) Regulations.

Provision of Information

Marginal note:Information to be provided

 For the purposes of subsections 385.22(4) and 385.24(1) of the Cooperative Credit Associations Act, the prescribed information is that the person may contact the Agency

  • (a) at its office at 427 Laurier Ave. West, 6th Floor, Ottawa, Ontario K1R 1B9; or

  • (b) through its website at

  • SOR/2009-61, s. 1

Marginal note:Manner of providing information

 For the purposes of subsection 385.24(1) of the Cooperative Credit Associations Act, the prescribed manner of providing the information referred to in section 1 is by providing it

  • (a) in a brochure, statement of account or written statement that contains other information that is required, under that Act, to be disclosed in respect of an arrangement referred to in subsection 385.18(4) of that Act, a payment, credit or charge card, the cost of borrowing or any other obligation of the retail association under a consumer provision; or

  • (b) in a separate document.

  • SOR/2009-61, s. 1

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