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Complaint Information (Trust and Loan Companies) Regulations

Version of section 1 from 2006-03-22 to 2009-02-11:

Marginal note:Information to be provided

  •  (1) For the purposes of subsection 442(1) of the Trust and Loan Companies Act, the information to be provided is that complaints must be communicated in writing to:

    Financial Consumer Agency of Canada

    6th Floor, Enterprise Building

    427 Laurier Ave. West

    Ottawa, Ontario

    K1R 1B9

  • Marginal note:Manner of providing information

    (2) The information referred to in subsection (1) shall be provided by the company by means of

    • (a) a separate written statement; or

    • (b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Trust and Loan Companies Act, to be disclosed in respect of a deposit account, an arrangement referred to in subsection 438(3) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the company under a consumer provision.

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