Canadian Aviation Regulations (SOR/96-433)

703.37 (1) No person shall operate an aircraft unless, during every phase of the flight, the load restrictions, weight and centre of gravity of the aircraft conform to the limitations specified in the aircraft flight manual.

(2) An air operator shall have a weight and balance system that meets the Commercial Air Service Standards.

(3) An air operator shall specify in its company operations manual its weight and balance system and instructions to employees regarding the preparation and accuracy of weight and balance forms.

703.38 (1) An air operator shall establish procedures to ensure that

• (a) passengers move to and from the aircraft and embark and disembark safely, in accordance with procedures that meet the Commercial Air Service Standards and that are specified in the air operator’s company operations manual;

• (b) all passengers are seated and secured in accordance with subsection 605.26(1); and

• (c) seats located at emergency exits are not occupied by passengers whose presence in those seats could adversely affect the safety of passengers or crew members during an emergency evacuation.

(2) No air operator shall permit an aircraft with passengers on board to be fuelled unless the fuelling is carried out in accordance with procedures that meet the Commercial Air Service Standards and that are specified in the air operator’s company operations manual.

(3) For the purposes of section 602.08, no air operator shall permit the use of a portable electronic device on board an aircraft unless the air operator has established procedures that

• (a) meet the Commercial Air Service Standards; and

• (b) are specified in the air operator’s company operations manual.

703.39 (1) The pilot-in-command shall ensure that passengers are given a safety briefing in accordance with the Commercial Air Service Standards.

(2) If the safety briefing referred to in subsection (1) is insufficient for a passenger because of that passenger’s physical, sensory or comprehension limitations, seat orientation or responsibility for another person on board the aircraft, the pilot-in-command shall ensure that the passenger is given an individual safety briefing that

• (a) is appropriate to the passenger’s needs; and

• (b) meets the Commercial Air Service Standards.

(3) An air operator shall ensure that each passenger is provided, at the passenger’s seat or by means of clearly visible placards, with the safety information required by the Commercial Air Service Standards.

(4) The pilot-in-command shall ensure that, in the event of an emergency and where time and circumstances permit, all passengers are given an emergency briefing in accordance with the Commercial Air Service Standards.

(5) The pilot-in-command shall ensure that each passenger who is seated next to an emergency exit is made aware of how to operate that exit.