Air Transportation Regulations (SOR/88-58)

150. Where a person is in a wheelchair, boarding chair or any other device in which the person is not independently mobile, the air carrier shall inquire periodically about the needs of the person while the person is awaiting a flight after check-in or is in transit between flights and shall attend to those needs where the services required are usually provided by the air carrier, or where the services are required to be provided by the air carrier under this Part.

• 151. (1) Where a person requests a service set out in this Part at least 48 hours before the scheduled time of departure of the person’s flight, the air carrier shall provide the person with the service.

• (2) Where, at least 48 hours before the scheduled time of departure of a person’s flight, the person requests an additional service that is set out in an air carrier’s tariff, the air carrier shall provide the person with the service, in accordance with any conditions in respect of the service that are set out in the tariff.

• (3) Where a request for a service referred to in subsection (1) or (2) is not made within the time limit provided thereunder, the air carrier shall make a reasonable effort to provide the service.

• (4) Where a person who has requested from an air carrier a service referred to in subsection (1) or (2) must travel on a flight of another air carrier because of a flight cancellation or the substitution by the original air carrier of an aircraft that has fewer than 30 passenger seats, the original air carrier shall cooperate as much as is possible with the other air carrier in providing the requested service.

152. An air carrier shall

• (a) where the air carrier has facilities to do so, indicate in the record of a person’s reservation any services that the air carrier will provide to the person;

• (b) provide a person with a written confirmation of the services that the air carrier will provide to the person;

• (c) transmit the information referred to in paragraph (a) to the appropriate personnel of the air carrier and, where a person is changing to a flight of another air carrier, to the appropriate personnel of that other air carrier at any transfer point indicated on the person’s ticket and at the person’s final destination; and

• (d) make reasonable efforts to inform the air carrier’s agents of the requirements set out in paragraphs (a), (b) and (c).

• 153. (1) Where a person identifies the nature of that person’s disability, an air carrier shall, before assigning a passenger seat to that person, inform the person of those passenger seats in the aircraft to be used that are most accessible for that person.

• (2) Where an air carrier is capable of assigning passenger seats before a flight, accessible passenger seats shall be the last seats assigned to passengers without disabilities.

• (3) Where an air carrier is not capable of assigning passenger seats before a flight, the air carrier shall make a reasonable effort to ensure that accessible passenger seats are the last seats made available to passengers without disabilities.